Dealing with Difficult People & Situations
Monday 14 May 2012
9.30am-4.30pm
Description
This Course is For You If……
• You feel you don’t always deal effectively with difficult situations and people
• You want to feel more confident in dealing with passive and aggressive behaviours
• You’d benefit from techniques you can implement immediately to make a difference
Benefits of Attending
At the end of this course you will have learnt a number of techniques and be ready to take on difficult people and situations with confidence.
Introduction/Overview
This interactive and practical course covers why people behave in different ways and will equip delegates with range of techniques to deal effectively with different, difficult situations and people.
Programme/Content
• Identify positive and negative behaviours in yourself and others.
• Describe how to express yourself clearly and assertively.
• Identify appropriate non-verbal and verbal communications for positive relationships.
• Give and receive constructive feedback, praise and criticism.
• How to hold your ground and say 'No' with confidence.
• Practice of the techniques
Funding Available
This course is approved for ILA & Skills Development Scotland funding, click here for more information
To view our money back guarantee please click here
Location
Edinburgh Chamber of Commerce, Capital House, 2 Festival Square, Edinburgh EH3 9SU
Please note: Members may invite guests to Chamber courses and there are no restrictions (except number of available places) as to how many guests they invite to any one course.
(All prices excluding VAT)
- £187.00 (Chamber members and member guests)
- £237.00 (non-members)