Keep those Customers
Tuesday 22 May 2012
9.30am-4.30pm
Description
This Course is For You If……
• Face-to-face customer contact is a large part of your role,
• You have responsibility for retaining and attracting new customers,
• You want to be able to handle difficult customers with ease and leave them with a positive impression,
• You are ready to Wow your customers.
Benefits of Attending
At the end of the course you will have a sound understanding of best practice in customer relations and a clear plan of how you are going to take your customer service to the next level.
Introduction/Overview
This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service.
Programme/Content
• Who your customers are.
• What makes a good, bad and fantastic experience.
• Why customer care is so crucial.
• Best practice techniques.
• Communication skills and required behaviours to wow your customers.
• How to successfully handle complaints and awkward customers.
• Cross-selling - the benefits.
• Practice of techniques and skills.
Funding Available
This course is approved for ILA & Skills Development Scotland funding, click here for more information
To view our money back guarantee please click here
Location
Edinburgh Chamber of Commerce, Capital House, 2 Festival Square, Edinburgh EH3 9SU
Please note: Members may invite guests to Chamber courses and there are no restrictions (except number of available places) as to how many guests they invite to any one course.
(All prices excluding VAT)
- £187.00 (Chamber members and member guests)
- £237.00 (non-members)