Process Mapping and Process Improvement Made Easy
Tuesday 19 June 2012
9.30am-4.30pm
Description
This course will demonstrate the value of process maps and show how to produce basic process maps and use them to analyse, plan and implement process improvement projects.
Course Content
• Why process mapping is so important to ongoing business success
• Principles of process mapping: boxes, arrows and symbols
• Logical flow – practical exercise
• The process mapping and improvement process: DVAIC -Document -Verify -Analyse -Improve -Control
• Keys to documenting processes
• What you need to verify and with whom
• Analyse and problem solving – who to involve and get buy-in from
• Measure the potential improvement and decide what to change
• Controlling implementation, pros and cons of “big bang” v “pilot and learn”
• Action planning
• Next steps
Funding Available
This course is approved for ILA & Skills Development Scotland funding, click here for more information
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Location
Edinburgh Chamber of Commerce, Capital House, 2 Festival Square, Edinburgh EH3 9SU
Please note: Members may invite guests to Chamber courses and there are no restrictions (except number of available places) as to how many guests they invite to any one course.
(All prices excluding VAT)
- £187.00 (Chamber members and member guests)
- £237.00 (non-members)